Terms & Conditions

By booking a tour with Undercover Paris, you agree to the following terms and conditions:

1. General Information

Undercover Paris organizes guided walking and cycling tours for small groups in Paris. All tours are led by experienced local guides and are designed to provide a safe, enjoyable, and authentic experience.

2. Booking and Payment

All tours must be booked in advance via our website or authorized partners. Full payment is required at the time of booking to confirm your reservation.

3. Cancellations & Refunds

Cancellations made more than 24 hours before the tour start time are eligible for a full refund. No refunds will be given for cancellations made less than 24 hours before the tour or for no-shows. In the rare event that Undercover Paris cancels a tour (e.g. due to severe weather or unforeseen circumstances), a full refund or rescheduling option will be offered.

4. Safety and Liability

4.1. Liability and Insurance

Undercover Paris holds a professional liability insurance policy in accordance with articles L. 211-16 and L. 211-17 of the French Tourism Code, which covers financial consequences arising from our professional civil liability.

This insurance also covers damages caused to clients, service providers, or third parties as a result of errors, omissions, or negligence occurring during the offering, organization, or sale of our services — whether committed by Undercover Paris, its employees, or collaborators (including non-salaried personnel).

Clients are required to hold a valid personal liability insurance policy that covers any damage they may cause during the tour, and to ensure that their coverage is up to date.

4.2. Participant Responsibility

Participants are responsible for ensuring they are physically fit and able to join the tour (especially cycling tours). Please inform us of any relevant medical conditions prior to the tour.

Participants must also wear appropriate clothing and footwear suited to the activity and weather conditions. For cycling tours, comfortable clothes and closed-toe shoes are strongly recommended. Undercover Paris reserves the right to refuse participation to anyone whose attire is deemed unsafe for the activity.

Participants must follow all safety instructions provided by the guide and are responsible for their own belongings at all times.

Wearing a helmet is strongly recommended but not mandatory for participants aged 12 and over. Participants are welcome to bring their own helmet or may rent one from Undercover Paris when booking a cycling tour.

4.3. Children and Minors

Children under the age of 16 must be accompanied by an adult. For cycling tours, minors must be confident riders.

For children under 12, wearing a helmet is required by French law, and Undercover Paris will provide one free of charge.

5. Photography

By participating in a tour, you consent to Undercover Paris using any photographs or videos taken during the experience for promotional purposes, unless you explicitly request otherwise in writing.

6. Data Protection (GDPR)

Undercover Paris collects and processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

Your personal information (such as name, contact details and booking data) is used only for managing reservations, communicating with you about your tour, and improving our services. We do not share your data with third parties for marketing purposes.

You have the right to access, correct, or delete your data at any time. To exercise these rights, please contact us at contact@undercoverparis.com.

Your information is stored securely and only for as long as necessary to fulfil its purpose.

7. Applicable Law

These terms and conditions are governed by French law.